Activity #11

Problem	Steps to Solution	Teaching Students
There is not sound coming out of the student computers.	1.       Check to make sure speakers are plugged in to the correct place on the computer. 2.       Make sure the speakers are turned on and have power from an outlet/electrical source. 3.       Make sure the master volume is not muted for the computer. Muted            Not Muted 4.       If all of these are working, check the speaker properties in the control panel àsounds and audio devicesàgeneral properties, to see if the speaker’s inner workings are working correctly. 5.       Contact the technology coordinator.	I would provide the students with sample speakers that have different problems with them.  Students would follows these steps to figure out what is wrong, maybe a plug came undone, computer was muted, or a different cable is necessary.
I can’t connect to the network.	1.       Make sure the network cable is connected properly. 2.       Ensure that the LED lights are blinking, which means the network is working. 3.       If the LED lights aren’t blinking, try reconnecting the cable. 4.       Try another wall/floor jack or use a different cable. 5.       Contact the technology coordinator.	I would give the students computers with different network problems, like a plug unplugged, network turned off, or no power source for the network.  The students would follow the solution steps to solve their problem.
My computer keeps freezing up on me.	1.       Stop clicking and let the computer “process” the information. 2.       Ensure the computer is responsive by hitting the caps or number lock on keyboard. 3.       Press ctrl + alt + del and open task manager 4.       In the task manager see if any programs are not responding, if yes, close the program. 5.       If none of these works, reboot the computer by holding the power button to force a shutdown. 6.       If the problem persists, contact the technology coordinator.	I would explain to the students if the computer is freezing they should STOP clicking, typing, etc. immediately.  Then, we would practice the other steps, checking keyboard, ctrl+alt+del, and closing programs.
My printer won’t print.	1.       Make sure all wires are correctly plugged in to the computer. 2.       Make sure printer is on and has power from outlet/electrical source. 3.       Make sure the printer you want to print to is the one you selected. 4.       Check the printer for a paper jam (remove paper if necessary) and ink/toner levels (replace ink/toner if necessary). 5.       Contact the technology coordinator.	I would set-up different problems and have the students work through the steps to figure out what is wrong.  One computer might be set to a different printer, wires unplugged, or low ink/toner levels.
My SMARTboard pens aren't working.	1.       Calibrate/Orient the board. 2.       Right click the smart board icon in the bottom right tray and select “orient.” 3.       Tough the nine locations to calibrate the board. 4.       Ensure all four pens and the eraser are correctly in their pen trays.	I would have each student calibrate the board and follow the remaining steps, ensuring all pens and eraser are correctly in their tray.